Shipping policy

SHIPPING POLICY

Last Updated: August 2026

Thank you for shopping with Roots & Lace Boutique. We carefully prepare each order and want your pieces to arrive safely and beautifully.

Please review our shipping policy before placing your order.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding holidays.

During collection launches, promotions, holidays, or periods of high order volume, processing may take slightly longer. We appreciate your patience while we carefully prepare your order.

2. SHIPPING AVAILABILITY

At this time, Roots & Lace Boutique ships within the United States only.

We currently do not offer international shipping.

3. SHIPPING RATES

Shipping rates are calculated and displayed at checkout based on the available shipping method and destination.

If we offer a free-shipping promotion, applicable requirements and exclusions will be displayed on our website.

4. ESTIMATED DELIVERY

Estimated delivery times will depend on the shipping method and destination.

Please remember that estimated delivery time begins after your order has been processed and shipped.

Delivery dates are estimates and are not guaranteed. Delays caused by shipping carriers, severe weather, holidays, or circumstances outside our reasonable control may affect delivery.

5. ORDER TRACKING

Once your order has shipped, tracking information will be provided when available using the contact information provided at checkout.

Please allow time for tracking information to update after your package has been accepted by the carrier.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Roots & Lace Boutique is not responsible for packages delivered to an incorrect address provided by the customer.

7. LOST, STOLEN OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and procedures.

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or the shipping carrier when applicable.

If you believe your package has been lost in transit, please contact us so we can assist you with the appropriate next steps.

Roots & Lace Boutique is not responsible for carrier delays or packages that are lost or stolen after confirmed delivery, except where otherwise required by law.

8. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us promptly.

Please provide your order number, photographs of the merchandise, and photographs of the packaging, when applicable, so we can review the issue and assist you.

We recommend keeping the original packaging until the issue has been resolved.

9. RETURNED PACKAGES

If a package is returned to Roots & Lace Boutique because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery, additional shipping charges may apply if the customer requests that the package be shipped again.

We will contact you after receiving the returned package to discuss the available options.

10. RETURNS & REFUNDS

Our shipping policy is separate from our return requirements.

Eligible merchandise may be returned within 10 calendar days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Original shipping charges are non-refundable unless otherwise required by law or the return is the result of an error by Roots & Lace Boutique.

11. CONTACT US

For questions regarding shipping or an existing order, please contact:

Roots & Lace Boutique
Customer Service: [Insert Customer Service Email]
Website: [Insert Website Address]

Please include your order number when contacting us about an existing purchase.

© 2026 Roots & Lace Boutique. All rights reserved.