Refund policy
RETURN & REFUND POLICY
Last Updated: August 2026
At Roots & Lace Boutique, we want you to love the pieces you choose. If something isn’t quite right, eligible merchandise may be returned in accordance with the policy below.
10-DAY RETURN POLICY
Eligible merchandise may be returned within 10 calendar days of:
The delivery date for online orders; or
The purchase date for in-store purchases.
Returns received outside the 10-day return period may not be accepted.
RETURN ELIGIBILITY
To be eligible for a return, merchandise must:
Be unworn, unwashed, unused, and in its original condition;
Have all original tags attached;
Be free from stains, makeup, deodorant, perfume, odors, pet hair, alterations, or signs of wear;
Include original packaging when applicable; and
Be accompanied by proof of purchase.
All returned merchandise is subject to inspection before approval.
Roots & Lace Boutique reserves the right to decline a return if the merchandise does not meet these requirements.
FINAL SALE ITEMS
Items marked Final Sale are not eligible for return or refund.
For hygiene and safety reasons, certain merchandise may also be designated as Final Sale. Any applicable restrictions will be identified at the time of purchase.
ONLINE RETURNS
Customers wishing to return an eligible online purchase must initiate the return within the 10-day return period.
Customers are responsible for return shipping costs unless the merchandise received was damaged, defective, or incorrect due to an error by Roots & Lace Boutique.
We recommend using a trackable shipping method when returning merchandise. Roots & Lace Boutique is not responsible for return packages lost or damaged in transit.
IN-STORE RETURNS
Eligible in-store purchases must be returned within 10 calendar days of the original purchase date and must meet all return eligibility requirements.
Proof of purchase may be required.
REFUNDS
Once your return has been received and inspected, we will notify you regarding the status of your return.
If approved, your refund will be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Original shipping charges are non-refundable, unless otherwise required by law or the return resulted from an error by Roots & Lace Boutique.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after receiving your order.
Please provide your order number and photographs of the merchandise and packaging, when applicable, so we can review the issue and assist you.
EXCHANGES
Because merchandise availability may be limited, we cannot guarantee that another size, color, or style will be available for exchange.
If you would like a different item, please contact us regarding availability and available options.
CONTACT US
For questions regarding a return or refund, please contact:
Roots & Lace Boutique
Email: mailto:rootsandlaceboutique@gmail.com
When contacting us about an online purchase, please include your order number so we can assist you as quickly as possible.
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